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Warranty & Product Registration

Warranty & Product Registration

In addition to and separate from the manufacturers guarantee of 12 months for all the Chenzon Coley's products, Chenzon Coley guarantees the craftsmanship of its leather Products only for a period of 5 years from the date of its manufacture (aka the “Craftsmanship Guarantee”) including stitching becoming undone due to a craftsmanship error, a buckle breaking due to fractured iron casting, a rivet breaking, a strap breaking from carrying normal loads, etc.


The Craftsmanship Guarantee is only available where you have successfully registered your Product with Us within 7 calendar days of your receipt of delivery of the Product, and approved by us. If you fail to register the Product with us within the 7 calendar day period, the Craftsmanship Guarantee shall revert to a standard statutory guarantee of 12 months. 


The Craftsmanship Guarantee does not apply to any defect in a Product arising from:

  • fair wear and tear;
  • wilful damage, neglect, abnormal storage, accident, negligence by you or by any third party;
  • if you fail to use the Product in accordance with any user or Product maintenance information that we issue with Our Product;
  • any alteration or repair by you or by a third party; and
  • any specification provided by you.

 

The Craftsmanship Guarantee is in addition to your legal rights in relation to the Product that is faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights. More information about our Warranty & Craftsmanship Policy please visit our Terms & Condition. CHENZON COLEY is devoted to ensuring customer satisfaction, even after expiration of the our 12-month and 5-year Craftsmanship Guarantees. We are proud to stand by the quality craftsmanship of our Backpacks, Business Cases, Travel suitcase, thus we offer you +5 years coverage with our unique plan. For more information on what is covered under this +5 year plan, please visit our page “+5 Extended Warranty & Maintenance”. 

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